Getting Help and Support

Overview

If you have questions about RabbitMQ or need help, there are several ways to get it:

There’s also a separate email address for responsible disclosure of security issues.

Community Support

Public Community Mailing List

rabbitmq-users is the group for discussions about RabbitMQ. Once you join you can get help with technical issues, ask questions and share your experiences with RabbitMQ.

The list offers a free, best effort support from the community and the RabbitMQ core team. There is no guarantee of response or specific turnaround time.

Community Slack

Feel free to join our RabbitMQ community Slack.

The channel offers a free, best effort support from the community. There is no guarantee of response or specific turnaround time.

GitHub

Most of RabbitMQ development happens in the open under the rabbitmq GitHub organization. See our GitHub guide for an overview of our development process.

There is a dedicated GitHub repository, rabbitmq/discussions, for questions, discussions, investigations, root cause analysis, and so on. Questions or discussions started in repositories used for development will be transferred there.

Twitter

RabbitMQ is on Twitter.

If you’re tweeting about RabbitMQ please don’t forget to use the #rabbitmq hash tag.

IRC

RabbitMQ IRC channel is #rabbitmq on irc.freenode.net.

There’s a Web interface to Freenode if you don’t have an IRC client installed.

Private Enquiries

Security

Please use security@rabbitmq.com for responsible disclosure of security-related issues.

Contacting the Core Team in Private

To contact the team privately, please email on info@rabbitmq.com. Please note that this is not a support channel.

The list must only be used for things that need to be discussed in private.

If you want to ask a question about how to use RabbitMQ please use community resources or open a paid support ticket instead.

For enquiries about Pivotal’s commercial licensing and support, there is information about offerings, subscription fees, and a contact form on this page. Alternatively, if you already have a support contract established with Pivotal, please see the VMware support page. For questions about booking training or consulting, please contact the appropriate vendor.

If you have questions about how to use RabbitMQ and do not want to purchase a support contract or learn about commercial offerings, please use the RabbitMQ mailing list instead.