Troubleshooting Instances

Page last updated:

This topic provides basic instructions for app developers troubleshooting On-Demand Redis for Pivotal Cloud Foundry (PCF).

Temporary Outages

Redis for PCF service instances can become temporarily inaccessible during upgrades and VM or network failures.


You may see an error when using the Cloud Foundry Command-Line Interface (cf CLI) to perform basic operations on a Redis for PCF service instance:

  • cf create
  • cf update
  • cf bind
  • cf unbind
  • cf delete

Parse a Cloud Foundry (CF) Error Message

Failed operations (create, update, bind, unbind, delete) result in an error message. You can retrieve the error message later by running the cf CLI command cf service INSTANCE-NAME.

$ cf service myservice

Service instance: myservice
Service: super-db
Bound apps:
Plan: dedicated-vm
Description: Dedicated Instance
Documentation url:

Last Operation
Status: create failed
Message: Instance provisioning failed: There was a problem completing your request. 
     Please contact your operations team providing the following information: 
     service: redis-acceptance, 
     service-instance-guid: ae9e232c-0bd5-4684-af27-1b08b0c70089,
     broker-request-id: 63da3a35-24aa-4183-aec6-db8294506bac, 
     task-id: 442, 
     operation: create
Started: 2017-03-13T10:16:55Z
Updated: 2017-03-13T10:17:58Z

Use the information in the Message field to debug further. Provide this information to Pivotal Support when filing a ticket.

The task-id field maps to the BOSH task id. For further information on a failed BOSH task, use the bosh task TASK-ID command in v1 of the BOSH CLI. For v2, use bosh2 task TASK-ID.

The broker-request-guid maps to the portion of the On-Demand Broker log containing the failed step. Access the broker log through your syslog aggregator, or access BOSH logs for the broker by typing bosh logs broker 0. If you have more than one broker instance, repeat this process for each instance.

Retrieve Service Instance Information

  1. Log into the space containing the instance or failed instance.

    $ cf login

  2. If you do not know the name of the service instance, run cf services to see a listing of all service instances in the space. The service instances are listed in the name column.

    $ cf services
    Getting services in org my-org / space my-space as
    name          service      plan        bound apps    last operation
    my-instance   p.Redis      db-small                  create succeeded

  3. Run cf service SERVICE-INSTANCE-NAME to retrieve more information about a specific instance.

  4. Run cf service SERVICE-INSTANCE-NAME --guid to retrieve the GUID of the instance, which is useful for debugging.

Knowledge Base (Community)

Find the answer to your question and browse product discussions and solutions by searching the Pivotal Knowledge Base.

File a Support Ticket

You can file a support ticket here. Be sure to provide the error message from cf service YOUR-SERVICE-INSTANCE.

To help expedite troubleshooting, if possible also provide your service broker logs, service instance logs, and BOSH task output. Your cloud operator should be able to obtain these from your error message.

Create a pull request or raise an issue on the source for this page in GitHub