This topic provides basic instructions for app developers troubleshooting On-Demand RabbitMQ® for PCF.
You may see an error when using the Cloud Foundry Command-Line Interface (cf CLI) to perform basic operations on a RabbitMQ for PCF service instance:
Failed operations (create, update, bind, unbind, delete) result in an error message. You can retrieve the error message later by running the cf CLI command
cf service INSTANCE-NAME.
$ cf service myservice Service instance: myservice Service: super-db Bound apps: Tags: Plan: dedicated-vm Description: Dedicated Instance Documentation url: Dashboard: Last Operation Status: create failed Message: Instance provisioning failed: There was a problem completing your request. Please contact your operations team providing the following information: service: redis-acceptance, service-instance-guid: ae9e232c-0bd5-4684-af27-1b08b0c70089, broker-request-id: 63da3a35-24aa-4183-aec6-db8294506bac, task-id: 442, operation: create Started: 2017-03-13T10:16:55Z Updated: 2017-03-13T10:17:58Z
Use the information in the
Message field to debug further. Provide this information to Pivotal Support when filing a ticket.
task-id field maps to the BOSH task id. For further information on a failed BOSH task, use the
bosh task TASK-ID command in the BOSH CLI.
broker-request-guid maps to the portion of the On-Demand Broker log containing the failed step. Access the broker log through your syslog aggregator, or access BOSH logs for the broker by typing
bosh logs broker 0. If you have more than one broker instance, repeat this process for each instance.
Log into the space containing the instance or failed instance.
$ cf login
If you do not know the name of the service instance, run
cf servicesto see a listing of all service instances in the space. The service instances are listed in the
$ cf services Getting services in org my-org / space my-space as firstname.lastname@example.org... OK name service plan bound apps last operation my-instance ondemand-rabbitmq Solo create succeeded
cf service SERVICE-INSTANCE-NAMEto retrieve more information about a specific instance.
cf service SERVICE-INSTANCE-NAME --guidto retrieve the GUID of the instance, which is useful for debugging.
Retrieve the GUID of your service instance with command
cf service YOUR-SERVICE-INSTANCE --guid.
Pre-pend the text
service_instance-to the GUID you just obtained to create the ID that BOSH uses for your service instance (e.g. if your GUID is
1Hy6H, this becomes
bosh download manifest service-instance_SERVICE-INSTANCE-GUID myservice.ymlto download your BOSH manifest for the service.
bosh deployment myservice.ymlto select the deployment.
Find the answer to your question and browse product discussions and solutions by searching the Pivotal Knowledge Base.
You can file a support ticket here. Be sure to provide the error message from
cf service YOUR-SERVICE-INSTANCE.
To help expedite troubleshooting, if possible also provide your service broker logs, service instance logs, and BOSH task output. Your cloud operator should be able to obtain these from your error message.
On-Demand Broker provides a BOSH to delete all the On-Demand Broker deployed
instances. After setting the deployment to the On-Demand Broker in BOSH, the
command to delete all the instances is
bosh run errand delete-sub-deployments.
This command runs the
bosh delete <deployment> serially on the deployments,
it is very destructive and the operation cannot be undone.