Diagnosing Problems in PCF

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This guide provides help with diagnosing issues encountered during a Pivotal Cloud Foundry (PCF) installation.

Besides whether products install successfully or not, an important area to consider when diagnosing issues is communication between VMs deployed by Pivotal Cloud Foundry. Depending on what products you install, communication takes the form of messaging, routing, or both. If they go wrong, an installation can fail. For example, in an Pivotal Application Service (PAS) installation the PCF VM tries to push a test application to the cloud during post-installation testing. The installation fails if the resulting traffic cannot be routed to the HA Proxy load balancer.

Viewing the Debug Endpoint

The debug endpoint is a web page that provides information useful for diagnostics. If you have superuser privileges and can view the Ops Manager Installation Dashboard, you can access the debug endpoint.

  • In a browser, open the URL:


The debug endpoint offers three links:

  • Files allows you to view the YAML files that Ops Manager uses to configure products that you install. The most important YAML file, installation.yml, provides networking settings and describes microbosh. In this case, microbosh is the VM whose BOSH Director component is used by Ops Manager to perform installations and updates of PAS and other products.
  • Components describes the components in detail.
  • Rails log shows errors thrown by the VM where the Ops Manager web application (a Rails application) is running, as recorded in the production.log file. See the next section to learn how to explore other logs.

Logging Tips

Identifying Where to Start

This section contains general tips for locating where a particular problem is called out in the log files. Refer to the later sections for tips regarding specific logs (such as those for PAS Components).

  • Start with the largest and most recently updated files in the job log
  • Identify logs that contain ‘err’ in the name
  • Scan the file contents for a “failed” or “error” string

Viewing Logs for PAS Components

To troubleshoot specific PAS components by viewing their log files, browse to the Ops Manager interface and follow the procedure below.

  1. In Ops Manager, browse to the PAS Status tab. In the Job column, locate the component of interest.
  2. In the Logs column for the component, click the download icon.


  3. Browse to the PAS Logs tab.


  4. Once the zip file corresponding to the component of interest moves to the Downloaded list, click the linked file path to download the zip file.

  5. Once the download completes, unzip the file.

The contents of the log directory vary depending on which component you view. For example, the Diego cell log directory contains sub-directories for the metron_agent rep, monit, and garden processes. To view the standard error stream for garden, download the Diego cell logs and open diego.0.job > garden > garden.stderr.log.

Viewing Web Application and BOSH Failure Logs in a Terminal Window

You can obtain diagnostic information from the Operations Manager by logging in to the VM where it is running. To log in to the Operations Manager VM, you need the following information:

  • The IP address of the PCF VM shown in the Settings tab of the Ops Manager Director tile.
  • Your import credentials. Import credentials are the username and password used to import the PCF .ova or .ovf file into your virtualization system.

Complete the following steps to log in to the Operations Manager VM:

  1. Open a terminal window.
  2. Run ssh IMPORT-USERNAME@PCF-VM-IP-ADDRESS to connect to the PCF installation VM.
  3. Enter your import password when prompted.
  4. Change directories to the home directory of the web application:

    cd /home/tempest-web/tempest/web/

  5. You are now in a position to explore whether things are as they should be within the web application.

    You can also verify that the microbosh component is successfully installed. A successful MicroBOSH installation is required to install PAS and any products like databases and messaging services.

  6. Change directories to the BOSH installation log home:

    cd /var/tempest/workspaces/default/deployments/micro

  7. You may want to begin by running a tail command on the current log:

    cd /var/tempest/workspaces/default/deployments/micro

    If you are unable to resolve an issue by viewing configurations, exploring logs, or reviewing common problems, you can troubleshoot further by running BOSH diagnostic commands with the BOSH Command Line Interface (CLI).

Note: Do not manually modify the deployment manifest. Operations Manager will overwrite manual changes to this manifest. In addition, manually changing the manifest may cause future deployments to fail.

Viewing the VMs in Your Deployment

To view the VMs in your PCF deployment, perform the following steps specific to your IaaS.

Amazon Web Services (AWS)

  1. Log in to the AWS Console.
  2. Navigate to the EC2 Dashboard.
  3. Click Running Instances.
  4. Click the gear icon in the upper right.
  5. Select the following: job, deployment, director, index.
  6. Click Close.


  1. Install the novaclient.
  2. Point novaclient to your OpenStack installation and tenant by exporting the following environment variables:
  3. List your VMs by running the following command:
    $ nova list --fields metadata


  1. Log into vCenter.
  2. Select Hosts and Clusters.
  3. Select the top level object that contains your PCF deployment. For example, select Cluster, Datastore or Resource Pool.
  4. In the top tab, click Related Objects.
  5. Select Virtual Machines.
  6. Right click on the Table heading and select Show/Hide Columns.
  7. Select the following boxes: job, deployment, director, index.

Viewing Apps Manager Logs in a Terminal Window

The Apps Manager provides a graphical user interface to help manage organizations, users, applications, and spaces.

When troubleshooting Apps Manager performance, you might want to view the Apps Manager application logs. To view the Apps Manager application logs, follow these steps:

  1. Run cf login -a api.MY-SYSTEM-DOMAIN -u admin from a command line to log in to PCF using the UAA Administrator credentials. In Pivotal Ops Manager, refer to PAS Credentials for these credentials.

    $ cf login -a api.example.com -u admin
    API endpoint: api.example.com
  2. Run cf target -o system -s apps-manager to target the system org and the apps-manager space.

    $ cf target -o system -s apps-manager
  3. Run cf logs apps-manager to tail the Apps Manager logs.

    $ cf logs apps-manager
    Connected, tailing logs for app apps-manager in org system / space apps-manager as

Changing Logging Levels for the Apps Manager

The Apps Manager recognizes the LOG_LEVEL environment variable. The LOG_LEVEL environment variable allows you to filter the messages reported in the Apps Manager log files by severity level. The Apps Manager defines severity levels using the Ruby standard library Logger class.

By default, the Apps Manager LOG_LEVEL is set to info. The logs show more verbose messaging when you set the LOG_LEVEL to debug.

To change the Apps Manager LOG_LEVEL, run cf set-env apps-manager LOG_LEVEL with the desired severity level.

$ cf set-env apps-manager LOG_LEVEL debug

You can set LOG_LEVEL to one of the six severity levels defined by the Ruby Logger class:

  • Level 5: unknown – An unknown message that should always be logged
  • Level 4: fatal – An unhandleable error that results in a program crash
  • Level 3: error – A handleable error condition
  • Level 2: warn – A warning
  • Level 1: info – General information about system operation
  • Level 0: debug – Low-level information for developers

Once set, the Apps Manager log files only include messages at the set severity level and above. For example, if you set LOG_LEVEL to fatal, the log includes fatal and unknown level messages only.

Analyzing Disk Usage on Containers and Diego Cell VMs

To obtain disk usage statistics by Diego Cell VMs and containers, see Examining GrootFS Disk Usage.