Troubleshooting Bitdefender Endpoint Security Tools for VMware Tanzu
This topic provides instructions for troubleshooting Bitdefender Endpoint Security Tools for VMware Tanzu.
Failed Installations
Symptom
VMware Tanzu deployments fail after the installation of the Bitdefender Endpoint Security Tools for VMware Tanzu tile.
Explanation
This might happen because the Bitdefender Endpoint Security Tools installation on eligible VMs fails.
Solution
Make sure the VM meets the system requirements.
Check connectivity from the VM to the deployer selected when configuring the GravityZone package (a Relay, Bitdefender Cloud servers or GravityZone on-premises appliance). To troubleshoot this issue, see:
– Connectivity requirements for Bitdefender GravityZone Cloud
– Connectivity requirements for Bitdefender GravityZone on-premises deployments
For advanced troubleshooting, the Bitdefender support engineers require installation logs:
The Linux agent logs to standard error and output at installation time.
The Windows agent delivers separate logs in the same location used by BOSH Director to collect them. Therefore, the logs collected by the BOSH Director for the failing VM deployments will also contain Bitdefender installation logs.
VMs Not Showing Up in GravityZone
Symptom
The VMs from your VMware Tanzu deployment are not showing up in GravityZone.
Explanation
Bitdefender Endpoint Security Tools has not been successfully deployed in your VMware Tanzu deployment.
Solution
Make sure the VM meets the system requirements.
Check the connectivity from the VM to the deployer selected when configuring the GravityZone package (a Relay, Bitdefender Cloud servers or GravityZone on-premises appliance). To troubleshoot this issue, see:
– Connectivity requirements for Bitdefender GravityZone Cloud
– Connectivity requirements for Bitdefender GravityZone on-premises deployments
Antimalware Issue in GravityZone
Symptom
The GravityZone console indicates issues with Antimalware module for VMware Tanzu VMs, in the Network inventory.
Explanations
There is no connectivity to Bitdefender Cloud Servers.
There is no connectivity to a Bitdefender Security Server when using the Central Scan engine.
Solution
Check connectivity from the VM to Bitdefender Cloud Servers or Bitdefender Security Server:
Failed Updates
Symptom
The update tasks applied to the VMs fail.
Explanation
There is no connectivity from the VMs to the assigned update servers (Relay, Bitdefender Cloud servers or GravityZone on-premises appliance).
Solution
Check the connectivity from the VMs to the assigned update servers: