Troubleshooting

Warning: Single Sign‑On for Pivotal Cloud Foundry v1.5 is no longer supported because it has reached the End of General Support (EOGS) phase as defined by the Support Lifecycle Policy. To stay up to date with the latest software and security updates, upgrade to a supported version.

This topic describes how to resolve common errors that arise when configuring a single sign-on partnership between PingOne Cloud and Pivotal Single Sign-On (SSO).

Error

Symptom:

Explanations:

• Single Sign-On is disabled on PingOne.

• The service provider Entity ID is misconfigured on PingOne.

• The identity provider Single Sign-On URL is misconfigured in the SSO plan settings.

Something went amiss

Symptom:

Explanation:

• The service provider Assertion Consumer Service (ACS) is misconfigured on PingOne.

Metadata Not Found

Symptom:

Explanation:

• The identity provider Entity ID is misconfigured in the SSO plan settings.

Missing Name ID

Symptom:

Explanation:

• The identity provider metadata is missing configurations for Name ID. See Configure Identity Provider Metadata.