Troubleshooting

This topic describes how to resolve common errors that arise when configuring a single sign-on partnership between PingOne Cloud and Pivotal Single Sign-On (SSO).

Error

Symptom:

Explanations:

• Single Sign-On is disabled on PingOne.

• The service provider Entity ID is misconfigured on PingOne.

• The identity provider Single Sign-On URL is misconfigured in the SSO plan settings.

Something went amiss

Symptom:

Explanation:

• The service provider Assertion Consumer Service (ACS) is misconfigured on PingOne.

Metadata Not Found

Symptom:

Explanation:

• The identity provider Entity ID is misconfigured in the SSO plan settings.

Missing Name ID

Symptom:

Explanation:

• The identity provider metadata is missing configurations for Name ID. See Configure Identity Provider Metadata.