Troubleshooting
This topic describes how to resolve common errors that arise when configuring a single sign-on partnership between PingOne Cloud and Pivotal Single Sign-On (SSO).
Error
Symptom:
Explanations:
Single Sign-On is disabled on PingOne.
The service provider Entity ID is misconfigured on PingOne.
The identity provider Single Sign-On URL is misconfigured in the SSO plan settings.
Something went amiss
Symptom:
Explanation:
- The service provider Assertion Consumer Service (ACS) is misconfigured on PingOne.
Metadata Not Found
Symptom:
Explanation:
- The identity provider Entity ID is misconfigured in the SSO plan settings.
Missing Name ID
Symptom:
Explanation:
- The identity provider metadata is missing configurations for Name ID. See Configure Identity Provider Metadata.