Troubleshooting

Warning: Single Sign‑On for Pivotal Cloud Foundry v1.5 is no longer supported because it has reached the End of General Support (EOGS) phase as defined by the Support Lifecycle Policy. To stay up to date with the latest software and security updates, upgrade to a supported version.

This topic describes how to resolve common errors that arise when configuring a single sign-on partnership between PingFederate and Pivotal Single Sign-On (SSO).

Error

Symptom:

Error pingfederate

Explanations:

  • Connection Status is disabled on PingFederate.

  • The service provider Entity ID is misconfigured on PingFederate.

  • The identity provider Single Sign-On URL is misconfigured in the SSO plan settings.

Metadata Not Found

Symptom:

Pingfederate error metadata not found

Explanation:

  • The identity provider Entity ID is misconfigured in the SSO plan settings.