Troubleshooting

Warning: Single Sign‑On for Pivotal Cloud Foundry v1.5 is no longer supported because it has reached the End of General Support (EOGS) phase as defined by the Support Lifecycle Policy. To stay up to date with the latest software and security updates, upgrade to a supported version.

This topic describes how to resolve common errors that arise when configuring a single sign-on partnership between Okta and Pivotal Single Sign-On (SSO).

Page Not Found

Symptom:

Error 404

Explanations:

  • The Okta instance is inactive.

  • The Recipient URL is misconfigured in Okta.

  • The identity provider SSO URL is misconfigured in the SSO plan settings.

No Valid Assertion

Symptom:

Error no valid assertion

Explanations:

  • The service provider Entity ID is misconfigured in Okta.

  • The Destination URL is misconfigured in Okta.

Webpage Not Available

Symptom:

Error webpage not available

Explanation:

  • The SSO URL is misconfigured in Okta.

Metadata Not Found

Symptom:

Error metadata not found

Explanation:

  • The identity provider Entity ID is misconfigured in the SSO plan settings.