LATEST VERSION: 1.4 - CHANGELOG
Single Sign-On v1.4

Troubleshooting

This topic describes how to resolve common errors that arise when configuring a single sign-on partnership between PingOne Cloud and Pivotal Single Sign-On (SSO).

Error

Symptom:

Error pingone

Explanations:

  • Single Sign-On is disabled on PingOne.

  • The service provider Entity ID is misconfigured on PingOne.

  • The identity provider Single Sign-On URL is misconfigured in the SSO plan settings.

Something went amiss

Symptom:

Something went amiss

Explanation:

  • The service provider Assertion Consumer Service (ACS) is misconfigured on PingOne.

Metadata Not Found

Symptom:

Pingone error metadata not found

Explanation:

  • The identity provider Entity ID is misconfigured in the SSO plan settings.

Missing Name ID

Symptom:

Pingone missing nameid

Explanation:

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