Troubleshooting

Note: Pivotal Platform is now part of VMware Tanzu. In v1.12 and later, Pivotal Single Sign‑On is named Single Sign‑On for VMware Tanzu Application Service.

Page last updated:

This topic describes how to resolve common errors that arise when configuring a single sign-on partnership between PingOne Cloud and Single Sign‑On for VMware Tanzu Application Service.

Error

Symptom:

The error message page reads,
Error. Oops. We're unable to process the SSO request. The request contains an invalid
SP entityid or idpid. Check that your registration is complete and the connection to
PingOne is not disabled.

Explanations:

  • Single sign-on is disabled on PingOne.

  • The service provider Entity ID is misconfigured on PingOne.

  • The identity provider Single Sign-On URL is misconfigured in the Single Sign‑On plan settings.

Something went amiss

Symptom:

The error message page reads, Uh oh. Something went amiss.

Explanation:

  • The service provider Assertion Consumer Service (ACS) is misconfigured on PingOne.

Metadata Not Found

Symptom:

The error message page reads,
Metadata for issuer https://pingone.com/idp/cd-2128514304.pivotal wasn't found.

Explanation:

  • The identity provider Entity ID is misconfigured in the Single Sign‑On plan settings.

Missing Name ID

Symptom:

In the Identity
provider metadata section of a plan pane, the error message below the Fetch Metadata
button reads: Error processing metadata.

Explanation: