Troubleshooting

Note: Pivotal Platform is now part of VMware Tanzu. In v1.12 and later, Pivotal Single Sign‑On is named Single Sign‑On for VMware Tanzu Application Service.

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This topic describes how to resolve common errors that arise when configuring a single sign-on partnership between PingFederate and Single Sign‑On for VMware Tanzu Application Service.

Error

Symptom:

The error message page reads,
Unexpected System Error. Sorry for the inconvenience. Please contact your administrator
for assistance and provide the reference number below to help locate and correct the
problem. Reference #: cfyfvn.

Explanations:

  • Connection Status is disabled on PingFederate.

  • The service provider Entity ID is misconfigured on PingFederate.

  • The identity provider Single Sign-On URL is misconfigured in the Single Sign‑On plan settings.

Metadata Not Found

Symptom:

The error message page reads, Metadata for issuer wasn't found.

Explanation:

  • The identity provider Entity ID is misconfigured in the Single Sign‑On plan settings.