Troubleshooting

Note: Pivotal Platform is now part of VMware Tanzu. In v1.12 and later, Pivotal Single Sign‑On is named Single Sign‑On for VMware Tanzu Application Service.

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This topic describes how to resolve common errors that arise when configuring a single sign-on partnership between Okta and Single Sign‑On for VMware Tanzu Application Service.

Page Not Found

Symptom:

The error message page reads,
404 Page not found. We couldn't find the page you were looking for.
The message is followed by the button Go to Homepage.

Explanations:

  • The Okta instance is inactive.

  • The Recipient URL is misconfigured in Okta.

  • The identity provider SSO URL is misconfigured in the Single Sign‑On plan settings.

No Valid Assertion

Symptom:

The error message page reads,
Response doesn't have any valid assertion which would pass subject validation.

Explanations:

  • The service provider Entity ID is misconfigured in Okta.

  • The Destination URL is misconfigured in Okta.

Webpage Not Available

Symptom:

The error message page reads,
This webpage is not available. DNS_PROBE_FINISHED_NXDOMAIN.
The message is followed by a link for Details.

Explanation:

  • The SSO URL is misconfigured in Okta.

Metadata Not Found

Symptom:

The error message page reads,
Metadata for issuer http://www.okta.com/exk5s... wasn't found.

Explanation:

  • The identity provider Entity ID is misconfigured in the Single Sign‑On plan settings.