Troubleshooting

Note: Pivotal Platform is now part of VMware Tanzu. In v1.12 and later, Pivotal Single Sign‑On is named Single Sign‑On for VMware Tanzu.

This topic describes how to resolve common errors that arise when configuring a single sign-on partnership between PingOne Cloud and Single Sign‑On for VMware Tanzu.

Error

Symptom:

Error pingone

Explanations:

  • Single sign-on is disabled on PingOne.

  • The service provider Entity ID is misconfigured on PingOne.

  • The identity provider Single Sign-On URL is misconfigured in the Single Sign‑On plan settings.

Something went amiss

Symptom:

Something went amiss

Explanation:

  • The service provider Assertion Consumer Service (ACS) is misconfigured on PingOne.

Metadata Not Found

Symptom:

Pingone error metadata not found

Explanation:

  • The identity provider Entity ID is misconfigured in the Single Sign‑On plan settings.

Missing Name ID

Symptom:

Pingone missing nameid

Explanation: