Troubleshooting

Note: Pivotal Platform is now part of VMware Tanzu. In v1.12 and later, Pivotal Single Sign‑On is named Single Sign‑On for VMware Tanzu.

This topic describes how to resolve common errors that arise when configuring a single sign-on partnership between PingFederate and Single Sign‑On for VMware Tanzu.

Error

Symptom:

Error pingfederate

Explanations:

  • Connection Status is disabled on PingFederate.

  • The service provider Entity ID is misconfigured on PingFederate.

  • The identity provider Single Sign-On URL is misconfigured in the Single Sign‑On plan settings.

Metadata Not Found

Symptom:

Pingfederate error metadata not found

Explanation:

  • The identity provider Entity ID is misconfigured in the Single Sign‑On plan settings.