Troubleshooting

Note: Pivotal Platform is now part of VMware Tanzu. In v1.12 and later, Pivotal Single Sign‑On is named Single Sign‑On for VMware Tanzu.

This topic describes how to resolve common errors that arise when configuring a single sign-on partnership between Okta and Single Sign‑On for VMware Tanzu.

Page Not Found

Symptom:

Error 404

Explanations:

  • The Okta instance is inactive.

  • The Recipient URL is misconfigured in Okta.

  • The identity provider SSO URL is misconfigured in the Single Sign‑On plan settings.

No Valid Assertion

Symptom:

Error no valid assertion

Explanations:

  • The service provider Entity ID is misconfigured in Okta.

  • The Destination URL is misconfigured in Okta.

Webpage Not Available

Symptom:

Error webpage not available

Explanation:

  • The SSO URL is misconfigured in Okta.

Metadata Not Found

Symptom:

Error metadata not found

Explanation:

  • The identity provider Entity ID is misconfigured in the Single Sign‑On plan settings.