Warning: Pivotal Single Sign-On v1.11 is no longer supported because it has reached the End of General Support (EOGS) phase as defined by the Support Lifecycle Policy. To stay up to date with the latest software and security updates, upgrade to a supported version.

This topic describes how to resolve common errors that arise when configuring a single sign-on partnership between Azure Active Directory (AD) and Pivotal Single Sign‑On.

Failed Login


You cannot log in to your Single Sign‑On plan.


  • Pivotal recommends using a different browser or deleting your browser cache and history before you log in to your Single Sign‑On plan. Your Single Sign‑On plan can fail if you are already logged in to Azure AD as the Global Administrator account that was used to set up all the configurations.

  • If your login fails more than five times, Azure locks your account for 30 minutes. There is currently no way to unlock an account in Azure AD, so wait for the lockout period.

  • Pivotal recommends testing your Single Sign‑On plan from Azure AD to see the contents of the SAML assertion. For more information, see Test Your Configurations in Azure AD.

App ID Not Found


Azure app id


  • The App ID URI is misconfigured on Azure AD.

Reply URL Does Not Match


Azure reply url


  • The Reply URL is misconfigured on Azure AD.

Missing Name ID


Azure missing nameid