Troubleshooting

This topic describes how to resolve common errors that arise when configuring a single sign-on partnership between PingOne Cloud and Pivotal Single Sign‑On.

Error

Symptom:

Error pingone

Explanations:

  • Single sign-on is disabled on PingOne.

  • The service provider Entity ID is misconfigured on PingOne.

  • The identity provider Single Sign-On URL is misconfigured in the Pivotal Single Sign‑On plan settings.

Something went amiss

Symptom:

Something went amiss

Explanation:

  • The service provider Assertion Consumer Service (ACS) is misconfigured on PingOne.

Metadata Not Found

Symptom:

Pingone error metadata not found

Explanation:

  • The identity provider Entity ID is misconfigured in the Pivotal Single Sign‑On plan settings.

Missing Name ID

Symptom:

Pingone missing nameid

Explanation: