Troubleshooting

This topic describes how to resolve common errors that arise when configuring a single sign-on partnership between PingFederate and Pivotal Single Sign‑On.

Error

Symptom:

Error pingfederate

Explanations:

  • Connection Status is disabled on PingFederate.

  • The service provider Entity ID is misconfigured on PingFederate.

  • The identity provider Single Sign-On URL is misconfigured in the Pivotal Single Sign‑On plan settings.

Metadata Not Found

Symptom:

Pingfederate error metadata not found

Explanation:

  • The identity provider Entity ID is misconfigured in the Pivotal Single Sign‑On plan settings.