LATEST VERSION: 1.6.3 - RELEASE NOTES
Pivotal Cloud Cache for PCF v1.6

Troubleshooting

Here are problems and fixes related to using PCC.

  • Problem: An error occurs when creating a service instance or when running a smoke test. The service creation issues an error message that starts with

    Instance provisioning failed: There was a problem completing your request.
    

    GemFire server logs at /var/vcap/sys/log/gemfire-server/gemfire/server-<N>.log will contain a disk-access error with the string

    A DiskAccessException has occurred
    

    and a stack trace similar to this one that begins with

    org.apache.geode.cache.persistence.ConflictingPersistentDataException
        at org.apache.geode.internal.cache.persistence.PersistenceAdvisorImpl.checkMyStateOnMembers(PersistenceAdvisorImpl.java:743)
        at org.apache.geode.internal.cache.persistence.PersistenceAdvisorImpl.getInitialImageAdvice(PersistenceAdvisorImpl.java:819)
        at org.apache.geode.internal.cache.persistence.CreatePersistentRegionProcessor.getInitialImageAdvice(CreatePersistentRegionProcessor.java:52)
        at org.apache.geode.internal.cache.DistributedRegion.getInitialImageAndRecovery(DistributedRegion.java:1178)
        at org.apache.geode.internal.cache.DistributedRegion.initialize(DistributedRegion.java:1059)
        at org.apache.geode.internal.cache.GemFireCacheImpl.createVMRegion(GemFireCacheImpl.java:3089)
    

    Cause of the Problem: The PCC VMs are underprovisioned; the quantity of disk space is too small.

    Solution: Use Ops Manager to provision VMs of at least the minimum size. See Configure Service Plans for minimum-size details.

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