Here are problems and fixes related to using PCC.

  • Problem: An error occurs when creating a service instance or when running a smoke test. The service creation issues an error message that starts with

    Instance provisioning failed: There was a problem completing your request.

    GemFire server logs at /var/vcap/sys/log/gemfire-server/gemfire/server-<N>.log will contain a disk-access error with the string

    A DiskAccessException has occurred

    and a stack trace similar to this one that begins with

        at org.apache.geode.internal.cache.persistence.PersistenceAdvisorImpl.checkMyStateOnMembers(
        at org.apache.geode.internal.cache.persistence.PersistenceAdvisorImpl.getInitialImageAdvice(
        at org.apache.geode.internal.cache.persistence.CreatePersistentRegionProcessor.getInitialImageAdvice(
        at org.apache.geode.internal.cache.DistributedRegion.getInitialImageAndRecovery(
        at org.apache.geode.internal.cache.DistributedRegion.initialize(
        at org.apache.geode.internal.cache.GemFireCacheImpl.createVMRegion(

    Cause of the Problem: The PCC VMs are underprovisioned; the quantity of disk space is too small.

    Solution: Use Ops Manager to provision VMs of at least the minimum size. See Configure Service Plans for minimum-size details.