Troubleshooting the PCF Service Broker for AWS

This topic provides basic troubleshooting techniques and FAQs for the Pivotal Cloud Foundry (PCF) Service Broker for AWS.

Problem: Invalid Token (Operator)

As a PCF operator, when deploying the tile by clicking Apply Changes, I get the following error: “A client error (InvalidClientTokenId) occurred when calling the GetUser operation: The security token included in the request is invalid.”

Reason

The AWS credentials are not valid. Recheck them or re-create the credentials.

Solution

Verify or re-create the credentials found on the AWS Config pane in the Access Key ID and Secret Access Key fields.

For more information, see AWS Config.

Problem: Cannot Remove Brokers

As a PCF operator, when deleting the product tile, I get the following error: “Can not remove brokers that have associated service instances”.

Reason

Your service broker currently has service instances that are active. They must be deleted before the tile can be deleted.

Solution

Delete active service instances and try again to delete the tile. For more information, see Delete a Service Instance.

Problem: Invalid Token (Developer)

As a developer, when trying to create a service, I get the following error: “Service broker error: InvalidClientTokenId: The security token included in the request is invalid.”

Reason

The AWS credentials are not valid.

Solution

Ask your PCF operator to verify or re-create the AWS credentials.

Problem: Cannot Modify an Object

As a developer, I cannot modify an object when using ALTER or DROP.

Reason

When the object was created, the role was not binding_group.

Solution

To resolve this, your PCF operator must contact support. For more information, see Global Support Contacts.