Troubleshooting

Service Installation Troubleshooting

Problem: Service deployment failed in Ops Manager

Verify that you have configured a ratio of 2 GemFire locators to 3 GemFire cache servers for the service. This ratio is fixed and cannot be changed.

Problem: Could not deploy a service instance in the Elastic Runtime

If you try to deploy (and allocate) more Session State Caching service instances than are available as defined by your Pivotal Cloud Foundry® (PCF) Administrator, you may receive the following error message:

500 ERROR. YOU HAVE REACHED THIS PAGE BECAUSE AN ERROR OCCURRED. PLEASE CONTACT YOUR OPERATOR

You need to delete existing service instances or ask the admin to deploy more instances.

Problem: Service plan tile does not show up in the Developer Console Marketplace

Verify that the register errand under lifecycle errands is selected in the Ops Manager tile configuration screen.

Application Troubleshooting

Problem: Application does not pick up changes to the service instance

Make sure you restage (or re-push) your application if you have made configuration changes to the underlying service instance.

Create a pull request or raise an issue on the source for this page in GitHub